InterviewAce Privacy Policy
At InterviewAce, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information that is reasonably necessary for us to provide our services, including interview preparation courses, career coaching, and related services. The types of personal information we may collect include:
- Contact Information: Your name, email address, postal address, and phone number.
- Demographic Information: Age, gender, location, and professional background.
- Educational and Employment History: Resume, cover letter, job applications, and career aspirations.
- Payment Information: Credit card details or other payment information for course enrollment. (Note: We use secure payment gateways, and we do not store your full credit card details on our servers.)
- Usage Data: Information about how you use our website, including your browsing activity, IP address, device information, and the pages you visit.
- Communications: Records of your correspondence with us, including emails, phone calls, and online chat interactions.
- Interview Feedback: Feedback provided by our career coaches during mock interviews or consultations.
- Testimonials: If you provide a testimonial, we may collect your name, image, and the content of your testimonial. We will obtain your consent before publishing your testimonial.
2. How We Collect Information
We collect personal information in the following ways:
- Directly from You: When you register for an account, enroll in a course, contact us with inquiries, or provide feedback.
- Automatically: Through cookies and similar tracking technologies when you visit our website.
- From Third Parties: We may receive information from third-party service providers, such as payment processors and marketing platforms.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To deliver our interview preparation courses, career coaching, and related services.
- Communication: To respond to your inquiries, provide customer support, and send you important updates about our services.
- Personalization: To personalize your learning experience and provide tailored recommendations.
- Payment Processing: To process your payments for course enrollment and other services.
- Marketing: To send you promotional emails and newsletters about our courses, special offers, and career advice. You can opt out of these communications at any time.
- Website Improvement: To analyze website usage and improve our website's functionality and content.
- Legal Compliance: To comply with applicable laws and regulations.
4. Disclosure of Your Information
We may disclose your personal information to the following:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and website analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Career Coaches: Your interview feedback and progress may be shared with our career coaches to provide you with personalized guidance.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:
- Encryption: Using industry-standard encryption to protect sensitive information transmitted online.
- Secure Storage: Storing your information on secure servers with restricted access.
- Access Controls: Limiting access to your personal information to authorized personnel only.
- Regular Security Audits: Conducting regular security audits to identify and address potential vulnerabilities.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the website to function properly and enable you to navigate our website and use its features.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. We use this information to improve our website's performance and user experience.
- Functionality Cookies: These cookies allow our website to remember your preferences and provide enhanced features, such as personalized content and language settings.
- Advertising Cookies: These cookies are used to deliver targeted advertisements based on your interests and browsing activity.
You can control cookies through your browser settings. You can choose to block all cookies or to receive a notification before a cookie is stored. However, please note that blocking cookies may affect your ability to use certain features of our website.
7. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and to request that we correct any inaccuracies. If you would like to access or correct your information, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.
8. Complaints
If you have a complaint about our handling of your personal information, please contact us using the contact details provided below. We will investigate your complaint and respond to you as soon as possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your privacy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
InterviewAce
Privacy Officer
Level 10, 233 Castlereagh Street
Sydney NSW 2000
Phone: (02) 8005 4321
Email: privacy@interviewace.com.au
Last Updated: October 27, 2025